PUBLIC AND PRODUCTS LIABILITY CLAIMS PROCEDURE
UNDER NO CIRCUMSTANCES MUST LIABILITY BE ADMITTED EITHER VERBALLY OR IN WRITING
Upon the happening of any incident likely to give rise to a claim, the following procedure should be implemented:
- All reasonable steps should be taken following an occurrence to protect the person or property from any further injury.
- Obtain all details you can –
- Of the incident;
- Of the Third Party;
- Of the witnesses.
- In all cases, contact Shortland Insurance Brokers Pty Limited immediately for advice on how to handle the matter.
- Do not give any interview or make any statement to a loss adjuster or other person investigating any accident of damage UNLESS such person is acting on behalf of your Insurer or your own organisation.
- No correspondence should be entered into with a third party except acknowledgment of receipt of the claim. The acknowledgment letter should read as follows:
- Forward all letters of demand, writs / summonses to Shortland Insurance Brokers Pty Limited immediately you receive them.
“Attention” We acknowledge receipt of your correspondence concerning the incident at ……………………………………... ……………………………………………………………………….. This is receiving our attention.